Pricing
Responsibilities
Technical
Service
Can I just speak to a live person?Of course! We have a very user friendly web interface but we also have a friendlier customer service representative standing by 24 /7. For new customers, call (877)225-5025. For existing customers, you can call customer service at (877)685-8485
Pricing
Are there hidden costs or expenses in addition to my service plan?Absolutely not! There is no hardware or software to worry about. No long distance charges, no service or installation fees, and no phone lines required. The service plan that you choose is the only expense you will incur for using CallMultiplier.
Do you charge for calls that aren't delivered?
No. If a call is busy, is not answered, or does not go through because it's a wrong number or any other reason, those calls will not be counted against you.
Is there a discount for renewing my service?
If you signed up for an unlimited use package (Sports, Religous Groups, or Business) then CallMultiplier would like to thank you for your continued business and will discount the renewal of your package by 10% off the original price!
Is there any guarantee?
Most definitely! We strongly believe in our product and stand behind our service - if for any reason during your first 30 days of service you are not 100% satisfied you can close the account and receive a full refund. More details are available in our Terms of Service
Responsibilities
Are there any restrictions about sending out messages?Yes. CallMultiplier is not intended to be used for unwanted calls or telemarketing campaigns. Each member is responsible for ensuring that their use of the system complies with all applicable laws and all other provisions within our Terms of Service. Please read our Terms of Service thoroughly before completing the signup process.
Will my contact/member list(s) be sold?
Never! Please see our Privacy Policy for details of our commitment to you.
Technical
What states or countries can I call?CallMultiplier delivers messages anywhere in the 48 continental United States, Hawaii, Alaska and Canada. International campaigns may require customization and vary in costs.
Can I use a file I already have to set up my group?
Yes. We can accept Excel spreadsheets, text, and CSV files. Just upload your file through the member interface and your changes should be processed automatically. There is no need to try to enter large amounts of numbers individually and there is never an extra charge for importing files.
Can I create/manage more than one group? Are there limits on the size of my groups?
You can create as many accounts as you like. There are no limits on the size of groups, for pricing or plans larger than you see reflected...feel free to call 1-877-225-5025. Various service plans limit the number of phone numbers only by the size or service you choose and include unlimited calling.
Can I send messages to just part of my group or create subgroups?
Of course! You can 'activate' or 'deactivate' individual members for any given campaign to control if they will receive the call or not, depending on your needs for that message. Depending on your account, you may also create subgroups and have place your group members into one or more subgroup. By doing this you could launch a calling campaign to just a subgroup. For example, you may have an account setup for your church and then setup subgroups for the choir, sunday school teachers, etc.
What happens if the person doesn't answer when my call is made?
If someone is not available to answer, CallMultiplier will also deliver to an answering machine or voice mail. If a phone line is busy or someone doesn't have an answering machine we will attempt to deliver your message up to ten times over roughly the next hour and a half. You can customize the number of retries.
Can I use 'call polling' or let people respond to my message?
That is certainly an option and is available on all accounts except those setup for political groups. When you call to launch a campaign you will be given the option to launch a campaign using polling and record tone responses or to launch a campaign that requires no response. When the campaign is over you will get a summary of responses by email. In addition, detailed real-time information for all of your campaigns is available online through the CallMultiplier website.
Will I be able to see the results of my Campaign?
Yes. When your campaign is complete, you will receive an email with a summary of the results. You can also check on the results of your current and past campaigns in real-time by logging into www.CallMultiplier.com You will be able to view detailed results of every calling campaign you start.
Can CallMultiplier deliver messages to a business extension or voicemail account?
CallMultiplier messages must be delivered to a direct line. We cannot deliver messages to any phone system that requires the entering of an extension number or forwarding by a person.
What number is displayed in Caller ID when using CallMultiplier?
The Caller ID can be set to display your number, an approved 3rd party number or the CallMultiplier Retrieve Number of (877) 333-9336 - depending on your needs for any given campaign. Once you log into your account you can click on 'settings' and then the 'edit campaign settings' button. From here you may manage Caller ID listings and even change them for different campaigns.
Does CallMultiplier integrate with State and National "Do Not Call" lists?
Not applicable. CallMultiplier is not intended to be used for solicitation calls. Therefore, we do not integrate with State and National "Do Not Call" lists. CallMultiplier DOES manage our own Do Not Call list, which all recipients can elect to be placed on by visiting our website and while receiving a message. Please read our Terms of Service thoroughly before completing the signup process.