Frequently Asked Questions

General

Can I speak to a live person if I have questions?

Of course! We have a very user-friendly web interface but we also have friendly customer service representatives standing by 24 hours per day, 7 days per week, every day of the year. These representatives are employees of CallMultiplier and are working from our headquarters.

If you are not currently a customer please call us at (877)225-5025. Existing customers can contact us at (877)685-8485
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What states and countries can CallMultiplier deliver calls to?

CallMultiplier delivers messages to all 50 states of the United States. We also support calls to any Canadian phone numbers.
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Are any types of messages or calls restricted by CallMultiplier?

Yes, CallMultiplier is not to be used for unsolicited, telemarketing, or solicitation calls. Account holders are also responsible for complying with applicable laws. Members must also agree to abide by our Terms of Service when creating a new account.
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Will my personal information or that of my contacts ever be sold?

Never! Our Terms of Service and Privacy Policy describe how we keep your personal information safe.
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Service

How do I send a message?

To send a message to your group you simply call our toll-free number from any phone, login to our system, and then proceed through the menus to record your message.

Since you can launch a campaign with just a phone call you can do it from wherever you are. You don't need to have access to a computer at the time!
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Can I manage my contacts by uploading a file?

Yes. You can upload Excel spreadsheets, text files, or CSV files. Just upload your file through the member interface and your changes will be processed automatically.
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Can I use the same message more than once without having to record it each time?

Yes. We allow you to resend any message that you have sent in the past. You can do this through our member interface. It takes less than a minute to resend your message and have it delivered to your group.
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Can I send messages to just part of my group?

Yes. Most CallMultiplier accounts include a certain number of subgroups that you can setup. These subgroups allow you to add a certain subsection of your contact list so that you can easily launch campaigns just to them. You can even launch campaigns to more than one subgroup at a time.
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What happens if a call is not answered by a person?

CallMultiplier will deliver your message to an answering machine or voice mail in case such an answering system answers the call rather than a person. If the phone rings busy or is not answered our system will try to deliver the message again later. Unanswered numbers can be retried up to ten times over roughly an hour and a half.
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Can I get responses from my members?

Yes. Our polling option allows you to record touchtone responses from members when your message is delivered. You can view the responses from your group by looking at the real-time report of your campaign in our member interface. Additionally, if one of your members missed your message they can call one of our Retrieve Numbers and still be able to provide a response to your message.
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How can I see the details of what happened during a campaign?

Real-time results of your campaign are available through the member interface. You can see who has been reached, who has not been reached, polling responses from your group, and many other details of your campaign.
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What number is displayed in Caller ID when using CallMultiplier?

The Caller ID can be set to display your number or a CallMultiplier Retrieve Number depending on your needs for any given campaign. When you use a CallMultiplier Retrieve Number if one of your members misses your call they can call the Retrieve Number and hear your message.
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Pricing

Are there additional costs on unlimited accounts besides the service plan?

Our unlimited accounts specify the exact amount you will pay for the service for the period that you choose. There are no long distance charges, installation fees, or any other charges to use our automated calling service.
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How are unlimited and per-call accounts different?

Our unlimited accounts allow you to make an unlimited number of calls but have a restricted group size. Unlimited accounts are great for groups that have a fairly static number of people that they want to contact regularly or groups that want a set cost of service.

Per-call accounts are based on call credits which are pre-purchased in blocks. One call credit is deducted for every completed call. If a call is not answered then you are not charged a call credit for that call. Per-call accounts have no fixed group size, so they are best for groups that call groups of varying sizes or that may only need to use the service a few times per year.
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If I have a per-call account am I charged for calls that don't go through?

No, if your message is not delivered to a particular phone number then you are not charged for the call. The only time a call credit is deducted is when your message is delivered to a person or an answering system.
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What if I'm not sure that CallMultiplier is for me?

We strongly believe in our product and stand behind our service. If for any reason during your first 30 days of service you are not 100% satisfied you can close the account and receive a full refund. More details are available in our Terms of Service.
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CallMultiplier

Frequently Asked Questions

General

Service

Pricing

General

Service

Pricing