CallMultiplier phone tree service

Frequently Asked Questions

General

  1. Can I speak to a live person if I have questions?
  2. What states and countries can CallMultiplier deliver calls to?
  3. Are any types of messages or calls restricted by CallMultiplier?
  4. Will my personal information or that of my contacts ever be sold?

Service

  1. How do I send a message?
  2. Can I manage my contacts by uploading a file?
  3. Can I use the same message more than once without having to record it each time?
  4. Can I send messages to just part of my group?
  5. What happens if a call is not answered by a person?
  6. Can I get responses from my members?
  7. How can I see the details of what happened during a campaign?
  8. What number is displayed in Caller ID when using CallMultiplier?

Pricing

  1. Are there additional costs on Pay Per Month accounts besides the monthly fee?
  2. How are Pay Per Month and Pay Per Message accounts different?
  3. If I have a Pay Per Message account, am I charged for calls that don't go through?
  4. What if I'm not sure that CallMultiplier is for me?

Texting

  1. How does texting with CallMultiplier work?
  2. Can members reply to my text messages?
  3. Are there any extra charges for texting?
  4. What is the Caller ID that is used on my text campaigns?


General


  1. Can I speak to a live person if I have questions?

    Of course! We have friendly customer service representatives standing by 24 hours per day, 7 days per week, every day of the year. These representatives are employees of CallMultiplier and are working from our headquarters.

    If you are not currently a customer please call us at (877) 225-5025. Existing customers can contact us at (877) 685-8485

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  2. What states and countries can CallMultiplier deliver calls to?

    CallMultiplier delivers messages to the entire United States and Canada. And yes, that includes both Alaska and Hawaii.

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  3. Are any types of messages or calls restricted by CallMultiplier?

    Yes, CallMultiplier is not to be used for unsolicited, telemarketing, or solicitation calls. Account holders are also responsible for complying with applicable laws. Members must also agree to abide by our Terms of Service when creating a new account.

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  4. Will my personal information or that of my contacts ever be sold?

    Never! Our Terms of Service and Privacy Policy describe how we keep your personal information safe.

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Service


  1. How do I send a message?

    To send a voice message to your group you simply call our toll-free number from any phone and then proceed through the menus to record your message.

    To send out a text message simply login to our website, type a new message or select an existing message, and then send it to your group.

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  2. Can I manage my contacts by uploading a file?

    Yes. You can upload Excel spreadsheets, text files, or CSV files. Just upload your file through the member interface and your changes will be processed automatically.

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  3. Can I use the same message more than once without having to record it each time?

    Yes. We allow you to resend any message that you have sent in the past. You can do this through our member interface.

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  4. Can I send messages to just part of my group?

    Yes, your CallMultiplier account includes up to 99 subgroups which you can assign people to, so that you can easily launch campaigns just to them. You can even launch campaigns to more than one subgroup at a time.

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  5. What happens if a call is not answered by a person?

    CallMultiplier will deliver messages to answering machines and voice mail if such a system answers the call rather than a person. If the phone rings busy or is not answered, our system will try to deliver the message again later. If you're on a Pay Per Message account, no message credits are deducted for a call unless it's delivered to a person or answering system.

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  6. Can I get responses from my members?

    Yes, our calling campaigns feature polling, which allows you to get touch-tone responses from your members. Simply ask a question in your recorded message and the responses from your members will be shown in the real-time report for your campaign.

    Additionally, if one of your members missed your message they can call one of our Retrieve Numbers and still be able to provide a response to your message.

    With text campaigns, your members can simply reply to your text and their message will be shown in your campaign report.

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  7. How can I see the details of what happened during a campaign?

    Real-time results of your campaign are available through the member interface. You can see who has been reached, who has not been reached, polling responses from your group, and many other details of your campaign.

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  8. What number is displayed in Caller ID when using CallMultiplier?

    The Caller ID for calls can be set to display your number or a CallMultiplier Retrieve Number depending on your needs for any given campaign. When you use a CallMultiplier Retrieve Number if one of your members misses your call they can call the Retrieve Number and hear your message.

    When sending a text message the Caller ID will be the 10-digit number that was assigned to you when you enabled texting. Unfortunately, this texting Caller ID may not be customized to be your Caller ID.

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Pricing


  1. Are there additional costs on Pay Per Month accounts besides the monthly fee?

    No. Our Pay Per Month accounts specify the exact amount you will pay for the service for the period that you choose. There are no long distance charges, setup fees, or any other charges to use our service.

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  2. How are Pay Per Month and Pay Per Message accounts different?

    Our Pay Per Month accounts allow you to send an unlimited number of messages but have a restricted group size. These accounts are great for groups that have a fairly static number of people that they want to contact regularly or groups that want a fixed monthly cost for their service.

    Pay Per Message accounts are based on message credits which are pre-purchased in blocks. For completed calls, one message credit is deducted for every 45 seconds in your voice message. For texting, one message credit is good for two text messages sent or received. If a call is not answered then you are not charged a message credit for that call. Pay Per Message accounts have no fixed group size, so they are best for groups that contact groups of varying sizes or that may only need to use the service a few times per year.

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  3. If I have a Pay Per Message account, am I charged for calls that don't go through?

    No, if your message is not delivered to a particular phone number then you are not charged for the call. The only time a message credit is deducted is when your message is delivered to a person or to an answering system.

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  4. What if I'm not sure that CallMultiplier is for me?

    We strongly believe in our product and stand behind our service. If for any reason during your first 30 days of service you are not 100% satisfied you can close the account and receive a full refund. More details are available in our Terms of Service.

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Texting


  1. How does texting with CallMultiplier work?

    When you enable texting with CallMultiplier you are assigned a unique 10-digit phone number which will be the Caller ID on your outgoing texts. With a unique phone number there are no keywords to remember or for your members to mistype when replying to you.

    To send a text message, simply type a new message or select a previously saved one, choose when you want it to be sent, and whether you want it to go to your entire group or particular subgroups and you're done!

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  2. Can members reply to my text messages?

    Yes, members can simply reply to your messages the way they do to any other text message, and their responses will be shown in the real-time report of the campaign.

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  3. Are there any extra charges for texting?

    No, there are no extra charges to enable texting on your account or to send text messages. Our per-message accounts are charged one-half a message credit for each text sent or received. In other words, you're charged one message credit for every two texts that are sent or received.

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  4. What is the Caller ID that is used on my text campaigns?

    When you enable texting you are assigned a unique 10-digit number that will be used on your outgoing text messages. Because we gather and report your members' responses to your texts you are not able to customize this Caller ID to be your phone number.

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